Shipping policy
Shipping Policy
Last Updated: 27/06/2026
Thank you for choosing Harvona Wellness.
We are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping process.
Free UK Shipping
We proudly offer Free UK Shipping on all orders.
No minimum spend is required.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information where available.
Orders placed on weekends or public holidays will be processed on the next available business day.
Estimated Delivery Times
United Kingdom
Estimated delivery: 6–11 business days
Please note that delivery times are estimates only and may vary depending on location, carrier operations, weather conditions, and seasonal demand.
Tracking Your Order
Once your order has been shipped, you will receive tracking information via email.
Please allow up to 72 hours for tracking updates to become available.
Customs, Duties & Taxes
Most UK orders arrive without any additional charges. However, customs procedures and local regulations may occasionally result in duties, taxes, or handling fees being applied.
Any such charges are the responsibility of the customer where applicable.
Shipping Delays
While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to:
Customs inspections
Carrier disruptions
Severe weather conditions
Public holidays
High shipping volumes
Other circumstances beyond our control
Harvona Wellness is not responsible for delays caused by third-party shipping providers or customs authorities.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details are entered correctly at checkout.
If an incorrect address is provided and an order has already been dispatched, we may be unable to amend the shipment or offer a replacement.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Please include:
Your order number
A description of the issue
Photographs where applicable
We will investigate the matter and work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your order or shipping, please contact our support team:
Email: harvonawellness@gmail.com
We aim to respond to all enquiries within 1–2 business days.